Service Design

Improving the Tax Registration Experience for better Usability, Simplicity and Legal Compliance

hero image

Brand

Adam Smith International
IRIS FBR
Foreign, Commonwealth & Development Office

Summary

Independent consultant for Pakistan's federal tax authority, FBR to redesign the registration process for the Income and Sales tax e-government portal, IRIS.

My role

  • Service Design
  • Conceptual Modelling
  • Discovery Research
  • User Flows
  • Wireframing
  • UI Design and Prototyping

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